1/ YOUR PERSONAL DATA :
WHY IS ACCOUNT CREATION NECESSARY ? :
The creation of an account is necessary in order to collect the information necessary for the proper processing of your order.
IS MY PERSONAL DATA PROTECTED ?
All personal information entrusted to and recorded on the www.coudoint.biz website is used exclusively for commercial relations with COUDOINT SAS. This information will not be shared with third parties or resold. In accordance with the French Data Protection Act of 6 January 1978, you may exercise your rights to access, oppose and correct the data that you give on the website www.coudoint.biz.
2/ YOUR ORDERS :
CAN MY ORDER BE CANCELLED ?
The products offered and ordered on the www.coudoint.biz website are made according to the Buyer’s specifications and are made to measure. In accordance with the provisions of Article L 121-20-2 of the French Consumer Code, the buyer cannot therefore withdraw after placing their order.
CAN MY ORDER BE MODIFIED ?
Once the order has been confirmed and payment made, you can no longer modify your order.
Depending on the progress of the fulfilment of your order, our sales department ( commercial@coudoint.com ), available from Monday to Thursday from 8:15 to 12:05 then from 13:25 to 17:05 and on Friday from 8:15 to 12:05 then from 13:25 to 16:05, is at your service to find a solution.
WHERE IS MY ORDER ?
An order confirmation email is sent to you once your order has been validated. The deadline for completing the order is indicated on our confirmation email as well as on the product sheet of the item. When shipping, an email will be sent to you when loading to the carrier. Delivery will generally take place within 24 to 48 hours depending on the delivery method and the destination of shipment.
IS REIMBURSEMENT POSSIBLE ?
The products offered and ordered on the www.coudoint.biz website are made according to the Buyer’s specifications and are made to measure. In accordance with the provisions of Article L 121-20-2 of the French Consumer Code, the buyer cannot therefore withdraw after placing their order and no refunds are possible.
3/ PAYMENT METHOD :
WHAT MEANS OF PAYMENT ARE AVAILABLE ?
On the www.coudoint.biz website, Coudoint SAS accepts payments by:
- Bank card (Debit, Visa and MasterCard)
- PayPal
- Cheque
- Bank transfer
Orders paid by cheque must be sent to:
- COUDOINT SAS
- Service Commercial
- 19, avenue de la gare 78690 Les Essarts le Roi FRANCE
- FRANCE
For payments by bank transfer, please contact our sales department by email at commercial@coudoint.com or by telephone at +33 (0)1-30-41-55-00 from Monday to Thursday from 8:15 to 12:05 then from 13:25 to 17:05 and on Friday from 8:15 to 12:05 then from 13:25 to 16:05.
WHEN WILL MY INVOICE BE AVAILABLE ?
Your invoices are sent to you by email a few days after delivery. If you want an invoice more quickly, please ask by emailing commercial@coudoint.com
4/ DELIVERY AND PACKAGING :
I HAVE NOT RECEIVED MY PACKAGE ?
For packages that have been dispatched but have not reached their destination, please contact our sales department by email at commercial@coudoint.com or by telephone at +33 (0)1-30-41-55-00 from Monday to Thursday from 8:15 to 12:05 then from 13:25 to 17:05 and on Friday from 8:15 to 12:05 then from 13:25 to 16:05.
HOW ARE MY PRODUCTS PACKAGED ?
Our cardboard packaging is perfectly suited to the different products offered on www.coudoint.biz. We pay particular attention to the packaging process so that your products do not suffer any damage during transport.
CAN I HAVE A DIFFERENT DELIVERY ADDRESS THAN THE INVOICING ADDRESS ?
It is entirely possible to have an order delivered to an address other than the invoicing address.
HOW DO I CHANGE MY DELIVERY ADDRESS ?
You can change your delivery address by sending the desired delivery address by email to commercial@coudoint.com .